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Business Systems Analyst
Business Systems Analyst
eBay is the world’s largest online marketplace. We enjoy our work and we’ll be the first to admit it! We think it’s because we are doing something that has never been done before. Creating this incredible new space where buyers and sellers come together to exchange just about anything. What we’ve done at eBay is promote the growth of communities where people can share similiar interests about things they have or want.
As a member of eBay’s global Customer Service (CS) infrastructure team, the Business Systems Analyst (BSA) will help define the strategy, priorities and roadmap for Customer Service systems and project manage infrastructure projects. The BSA will work closely with technical development teams, CS Operations, Product Management, and consultants throughout the lifecycle of large scale systems implementations. The BSA will also be expected to play a leading role in the implementation of large scale software packages. Potential areas of focus are:
- Act as a liaison to the CS Operations, product management and development organizations, aligning requirements with the delivery of strategic objectives
- Project manage development projects
- Facilitate requirements and design meetings to understand and collect product, business and technical needs
- Resolve ambiguities and conflicting business and technical requirements
- Proactively identify issues concerning technical limitations and key product requirements
- Maintain and manage relationships with outside vendors and consultants
- Identify and design new processes that may be required in support of the project, using and adapting existing processes where possible
- Ensure new processes are transitioned to appropriate owners for ongoing support
- Assist in the project management of new programs
- Ensure alignment of projects and requirements to strategic objectives
Qualifications:
Strong background in business systems analysis and project management throughout the product development life cycle:
- Ability to communicate verbally and in writing clearly and succinctly, complex design and technical issues, as well as business and product requirements
- Ability to understand and challenge technical proposals
- Ability to develop use cases
- Strong presentation and documentation skills, proficient in PowerPoint, Visio, Word and Excel
- Strong project management background with a focus on the product development lifecycle
· Subject matter expertise in one or more of the following areas is highly desirable: Content Management, IVR/telephony, contact management (cases, routing, workflow)
· Demonstrated:
- Ability to summarize and present complex issues to a variety of audiences: technical, non-technical and executive personnel
- Flexibility and adaptability to fit the needs of the project, making progress despite ambiguity
- Ability to work within existing processes, but able to understand and define where new, different or abridged processes should be used
- Ability to prioritize and re-prioritize as events warrant
- Ability to work across group boundaries and forge cross-functional relationships
- Vendor management
· Experience with:
- Cost/Benefit analysis
- Large system implementations
- Vendor package software, configuration, scope management
- Custom-designed software solutions
- Complex system interfaces
Salary/Benefits: Salary commensurate with experience
Job Location: San Jose, CA
Job Number: 35087BR
| Job Status: | Full Time, Employee |
| Location: | Silicon Valley/ San Jose, CA 95125 |
| Job Category: | IT/Software Development |
| Req #: | 35087BR.1290 |
Apply @ http://www.ebaycareers.com